Updated at May 5th, 2022
Definitions and Key Terms
- Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Country: Where Helping Hands or the owners/founders of Helping Hands are based, in this case is Pakistan.
- Customer: refers to the company, organization or person that signs up to use the Helping Hands service to manage the relationships with your consumers or service users.
- Device: Any internet connected device such as a phone, tablet, computer or any other device that can used to visit Helping Hands and use the services.
- IP address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic books. An IP address can often be used to identify the location from which a device is connecting to the internet.
- Personnel: refers to those individual who are employed by Helping Hands or are under contract to perform a service on behalf of one of the parties.
- Personal Data: Any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by Helping Hands as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: Helping Hands‘s site, which can be accessed via the URL: hhelpinghands.com.
- You: A person or entity that is registered with Helping Hands to use the services.
Information Automatically Collected
We automatically collect certain information when you visit, use or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URL, device name, country, location, information about who and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our, and for our internal analytics and reporting services.
How do we use the Information we Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our services (we continually strive to improve our service offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, a promotion, survey or other site feature.
- To send periodic emails
When do we use customer information from third parties?
We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we may collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal information to our successors-in-interest.
We may engage trusted third parties service providers to perform functions and provide services to us, such as hosting and maintaining our servers and service, database storage an management e-mail management storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data including IP addresses, for analytical purposes with third arties such web analytic partners, application developers and ad networks. If your IP address is share, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the services in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and the provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we have, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person,, to prevent or stop any illegal, unethical or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.
Where and when is information collected from customers and end users?
We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
Could my information be tranfered to other countries?
We are incorporated in Pakistan. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
Is the information collected through our service secure?
We take precautions to protect the security of your information. We have physical, electronic and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information.
However, neither people nor security systems are foolproof, including encryption systems. In addition people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information we collect depend on your relationship with us.
Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows.
Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive, any information we have about you, you may do so by contacting the organization of which you are a customer.
Sale of Buiness
How long do we keep your information?
We keep your information only so long as we need it to provide service to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. e cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
The laws of Pakistan, excluding its conflicts of law rules, shall govern this agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.
Advertising keeps us and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.
Cookies for Advertising
Cookies help to make advertising more effective. Without cookies, it’s really hard for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received.
We use remarketing services. What is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.
We collect information from kids under the age of 13 just to better our services. If you are a parent or guardian and You are aware that Your child has provided Us with Personal data without your permission, please contact us. If We become aware that We have collected Personal data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
We may display, include or make available third-party content )(including data, information, applications and other products services) or provde links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timelines, validity, copyright, compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereof are provided solely as a convenience to you and you access and use then entirely at your own risk and subject to such third parties’ terms and conditions.
Don’t hesitate to contact us if you have any questions.
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